At Bachan IVF Centre, we are committed to protecting your privacy and ensuring that your personal information is handled in a secure, transparent, and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and India’s Personal Data Protection (PDP) Act.

🔹 Information We Collect

We may collect and process the following categories of information when you interact with our website, contact us, or avail our fertility and medical services:

Personal Information

  • Full name, date of birth, gender, and marital status

  • Contact details (email, phone number, and residential address)

  • Identification documents (Aadhaar, Passport, PAN Card, or similar ID)

Medical Information

  • Medical history, diagnostic reports, and fertility assessments

  • Treatment plans and ongoing medical records

  • Medication, allergy, and clinical test information

Financial Information

  • Payment details, billing data, and insurance information

Technical and Usage Data

  • IP address, browser type, device information, and analytics cookies

  • Website usage patterns via www.bachanivf.com

🔹 How We Use Your Information

We use your personal data for lawful, transparent, and specific purposes, including:

  1. Providing Medical Services
    Delivering fertility assessments, consultations, and treatment plans.

  2. Administrative Functions
    Appointment scheduling, billing, and patient record management.

  3. Legal and Regulatory Compliance
    Meeting healthcare, taxation, and data protection obligations.

  4. Communication
    Sending appointment reminders, medical updates, or post-treatment care instructions.

  5. Improving Patient Experience
    Analyzing anonymized data to enhance healthcare quality and service efficiency.

Sensitive medical data is handled with the highest confidentiality and only processed with your explicit consent where legally required.

🔹 Sharing Your Information

We may share your personal information only under the following controlled circumstances:

  • With Healthcare Professionals: Doctors, embryologists, and allied fertility experts engaged in your treatment.

  • With Service Providers: Accredited laboratories, payment gateways, and IT support partners.

  • With Legal Authorities: To comply with judicial or regulatory requirements.

  • With Your Consent: For specific purposes not covered under this policy.

✅ We do not sell, rent, or trade your personal information to any third parties.

🔹 Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

Under GDPR (EU Residents)

  • Access, rectify, or erase your personal data.

  • Restrict or object to processing.

  • Withdraw consent at any time.

  • Request data portability.

Under CCPA (California Residents)

  • Know what personal data is collected.

  • Request deletion of your data.

  • Opt out of the sale or disclosure of your information (if applicable).

Under India’s PDP Act

  • Confirm and access your stored personal data.

  • Correct, update, or erase your data.

  • Restrict processing of sensitive personal information.

To exercise your privacy rights, please contact us at bachan.ivf@gmail.com.

🔹 Data Security

We employ robust technical and organizational measures to protect your data, including:

  • Encryption of sensitive information.

  • Secure access and authentication protocols.

  • Regular system audits and vulnerability checks.

While we use best practices to safeguard your data, no digital transmission is 100% secure, and you share information at your own discretion.

🔹 Data Retention

Your personal data is retained only as long as necessary to:

  • Deliver medical services and post-treatment care.

  • Comply with legal and medical documentation requirements.

  • Resolve disputes or enforce agreements.

Medical records are maintained as per ICMR and Indian Medical Council regulations.

🔹 Cookies and Website Analytics

Our website uses cookies to improve functionality and analyze usage trends.
By using www.bachanivf.com, you consent to our use of cookies.

Types of Cookies Used:

  • Essential Cookies: Enable website features and form submissions.

  • Analytics Cookies: Track user interactions to enhance performance.

  • Advertising Cookies: (Used only if consented) to personalize user experience.

You can modify or disable cookies anytime through your browser settings.

🔹 Third-Party Links

Our website may include links to third-party resources for your convenience.
However, Bachan IVF does not control or endorse the content or privacy practices of external sites.
We encourage users to review third-party privacy policies before sharing personal data.

🔹 Children’s Privacy

Bachan IVF does not knowingly collect personal data from children under 18 years without parental consent.
If you believe a minor’s data has been submitted inadvertently, please contact us immediately for prompt deletion.

🔹 International Data Transfers

If you are accessing our services from outside India, your information may be transferred and stored in India.
By using our services, you consent to such data transfer in compliance with applicable international data protection laws.

🔹 Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices, technology, or legal requirements.
The revised policy will be posted on our website with a new effective date.
Continued use of our services implies acceptance of these updates.

🔹 Contact Us

For questions, concerns, or data-related requests, please reach out to us at:

Bachan IVF Centre
📍 2A/8A-63, Upper Ground, Opp. Kirti Nagar Metro Station, Delhi – 110015, India
📞 +91 92113 35005
📧 bachan.ivf@gmail.com
🌐 www.bachanivf.com

Effective Date: 30 January 2025
Last Updated: November 2025

By using our website or availing our medical services, you acknowledge and agree to this Privacy Policy and its terms.